Error status and actions

Learn about BugSnag’s error workflow which helps you understand the status of errors in your application to improve your debugging process.

Error statuses

Name	Description	Filter
Introduced today	All errors introduced in the last 24 hours	status:new
Open	All errors except those that are fixed, snoozed or ignored	status:open
For review	Open errors awaiting triage	status:for review
Assigned to me	Errors assigned to you in BugSnag	status:open, assigned to:me
Assigned to anyone	All errors assigned to collaborators in BugSnag, including those assigned to you	status:open, assigned to: anyone
Issue created	Errors that have a corresponding issue in a third-party issue tracker	status:open, has linked issue:true
Fixed	Errors marked as fixed. Events continue to be collected.	status:fixed
Snoozed	Errors that are temporarily ignored until a specific condition is met. Events continue to be collected.	status:snoozed
Ignored	Errors that are indefinitely ignored and can only be reopened manually. Events continue to be collected.	status:ignored

Error actions

There are two ways to complete actions on errors directly from the BugSnag dashboard:

1. From the BugSnag Inbox, or while viewing the Errors pivot of the Timeline, the floating error actions bar will appear when one or more errors is selected.

2. After clicking on an error from the Inbox/Timeline dashboard to view its events, the error actions are available in the left side bar.

Selected error actions can also be completed using:

• Email commands
• Workflow actions via the Slack and Microsoft Teams team notifications
• Two-way sync for supported issue trackers

All of the actions that can be taken on an error in BugSnag are:

Action	Keyboard shortcut	Email command	Outcome of action
Assign	@		Error is moved to “Assigned to me”.
Create or view issue	!	@issue	New issue created in issue tracker and error moved to “Issue created”.
Discard	shift d		Error is removed and future occurrences won’t be stored or count towards your event limit.
Delete	#	@delete	Error is removed and you can toggle whether to discard future occurrences or save them as a new error.
Ignore	shift i	@ignore	Error status is changed to “Ignored” and events continue to be collected.
Mark as fixed	shift f	@fix	Error status is changed to “Fixed” and if the error occurs again in a version reported to BugSnag after it was marked as fixed, it will be reopened and appear in your Inbox.
Reopen		@reopen	Error status is changed to “Open”.
Snooze	shift s		Error status is changed to “Snoozed” until snooze conditions are met when the error state will automatically change to “Open”.