Billing, plans, & payments

Answer common questions about billing, available plans, payments, and usage.

Free trial

How does the 14-day free trial work?

Trials run on our Enterprise Plan, giving you unrestricted access to all BugSnag features free for 14 days. At the end of your trial, you’ll need to select to a plan to continue using BugSnag.

What happens if I upgrade during my free trial?

You can select a plan at any time during your 14-day free trial. We won’t charge you until the end of your trial.

Event usage & overages

What is an event?

An event is an error reported by your application: either an unhandled exception (often called a crash) that has been detected by BugSnag, or any handled exceptions that you choose to report.

Minidump events (native crashes reported by Electron apps, or apps integrating Breakpad or Crashpad) each count as 5 events for billing purposes. This is due to the additional costs associated with receiving and processing minidump events.

What happens if I exceed my daily event quota?

BugSnag plans come with a daily quota on the number of events we will process and save. We provide two options for handling daily event quota overages.

  1. Capture every event: With this option selected, we’ll capture and save every event during unexpected event overages at no additional cost, even if you exceed your daily quota by a large amount. If you exceed your daily limit more than 3 times in a 30 day rolling window, we’ll automatically upgrade you to the next plan tier. We’ll notify your billing contacts each time you exceed your daily quota, giving you plenty of time to manage your event usage and prevent an automatic upgrade.
  2. Rate limiting: With this option selected, we’ll begin rate-limiting your events when you exceed your daily quota. This may prevent you from getting a complete picture of your application’s stability. See rate limiting for more details.

BugSnag Administrators can configure their plan’s event overage strategy from their plans and billing settings page.

Error event rate limiting

If you are on a plan with rate limiting enabled, we’ll begin rate-limiting error events when you exceed your daily event quota. As quota is constantly being accrued, you will always have some coverage spread throughout the day. We’ll always notify you via email each day our rate limiting system kicks in.

See managing event usage to learn how to control which events BugSnag processes and counts against your daily quota.

Performance sampling

In BugSnag Performance, we control the sample rate so that the client SDKs integrated into your applications send us the number of spans you have purchased. You will not be charged more if we end up receiving more spans than you have purchased. For more information see our Sampling documentation.

What is a collaborator?

A collaborator is the name we use for anyone who logs into BugSnag. Each software engineer, admin or manager needs their own login credentials.

Payment and cancellation

What forms of payment do you accept?

We accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club. Payments are powered by Stripe.

Do I have to sign a long-term contract?

No. You have the option of being billed monthly on all plans, and you can cancel anytime. Alternatively, you can pay yearly and receive a discount.

Can I cancel any time?

Yes. After you cancel your subscription you’ll be moved to our limited Free Plan and you won’t be charged again unless you choose to upgrade to a paid plan in the future.

Can I pay yearly?

Yes. When you pay for BugSnag annually, you’ll receive a discounted subscription rate compared to paying monthly. This option is available when you select a plan in your BugSnag Settings.

Will US sales tax be collected?

To comply with state and local tax laws, BugSnag will collect sales tax starting November 15th 2021 on subscriptions for organizations in applicable US states. Sales tax is calculated based on your billing address.

Invoices and receipts

Where can I find my BugSnag invoices?

Invoices are always available to view and download in PDF format from your settings dashboard.

Go to Settings > Plans and billing > Invoices.

The billing contacts for your organization will also receive a copy of every invoice, attached in PDF format.