Terms of Service

Terms and conditions governing your use of Bugsnag.

Last updated: May 24, 2018


The following terms and conditions govern all use of the Bugsnag website and all content, services and products available from Bugsnag (taken together, the Service).

The Service is owned and operated by Bugsnag Inc. (“Bugsnag”).

The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Bugsnag’s Privacy Policy) and Data Processing Addendum and procedures that may be published from time to time on our website located at https://www.bugsnag.com/ (the “Site”) by Bugsnag, (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the Site or the Service, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Service. If these terms and conditions are considered an offer by Bugsnag, acceptance is expressly limited to these terms. If you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, “you” and “your” will refer to that company or other legal entity.

1. Your Bugsnag Account

  • You must be 13 years or older to use this Service.
  • You are responsible for maintaining the security of your Account and password.
  • You must immediately notify Bugsnag of any unauthorized uses of your Account or any other breaches of security. Bugsnag will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
  • You are fully responsible for all activities that occur under the Account and any other actions taken in connection with the Account.
  • One person or legal entity may not maintain more than one Free Account.

2. Payment and Renewal

  • Paid Plans are available on the Service. By selecting a Paid Plan you agree to pay Bugsnag the monthly or annual subscription fees (“Subscription”), as well as any additional usage charges (“Usage”) indicated for that service.
  • Payments will be automatically charged at the start of each billing period, unless otherwise agreed in writing.
  • All paid plans must provide valid credit card details, unless alternative payment methods have been agreed in writing.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  • Downgrading your Service may cause the loss of content, features, or capacity of your Account. Bugsnag does not accept any liability for such loss.
  • Unless you notify Bugsnag before the end of the applicable subscription period that you want to cancel a Paid Plan, your Paid Plan subscription will automatically renew and you authorize us to collect the then-applicable subscription fee using any credit card or other payment mechanism we have on record for you.
  • Paid Plans can be canceled at any time in the “Plans” section of your Account’s dashboard. You will still be responsible for the payment of any Usage fees or charges incurred prior to the cancellation of service, as well as any Subscription fees owed.

3. Usage, Budgets and Rate-Limits

  • Most plans limit the number of users (“Collaborators”) who can use Bugsnag.
  • A Collaborator is defined as any person who wishes to use the Bugsnag dashboard or receive email notifications from Bugsnag.
  • Each Collaborator must maintain their own Bugsnag user account, with their own access credentials.
  • Some plans (including the Solo plan) limit the number of exceptions (“Usage”) which will be stored by Bugsnag.
  • Exceeding the stated usage limit while on a Free Plan will cause Events to be discarded.
  • Bugsnag will automatically measure and report your Usage for each billing period.
  • Some plans are billed based on alternative usage metrics, including Monthly Active Unique Users (“MAU”).
  • It is expressly forbidden to tamper with, disable or modify any Bugsnag Usage tracking mechanisms.

4. Intellectual Property

  • This Agreement does not transfer from Bugsnag to you any Bugsnag or third party intellectual property, and all right, title and interest in and to such property will remain solely with Bugsnag.
  • Bugsnag, the Bugsnag logo, and all other trademarks, service marks, graphics and logos used in connection with the Service are trademarks or registered trademarks of Bugsnag or Bugsnag’s licensors.
  • Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any Bugsnag or third-party trademarks.
  • We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
  • By using Bugsnag, you agree to allow us to use your name and/or logo in marketing materials about Bugsnag. You can opt-out of this at any time by emailing us at support@bugsnag.com.

5. Changes

  • Bugsnag reserves the right, at its sole discretion, to modify or replace any part of this Agreement or the Service.
  • It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes.
  • Bugsnag may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  • Bugsnag reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services, including but not limited to monthly subscription fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Site or by contacting you by email.

6. Termination

  • Bugsnag may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. Bugsnag will make a reasonable attempt via email to warn the Account owner prior to termination.
  • Termination of Service may result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account.
  • If you wish to terminate this Agreement or your Bugsnag Account (if you have one), you may simply discontinue using the Service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  • You can delete your Account at any time by clicking “Delete Account” on your “Account Settings” page in your dashboard. You will still be responsible for the payment of any Usage fees or charges incurred prior to the cancellation of service, as well as any Subscription fees owed.
  • Bugsnag shall not be liable to you, or to any third party, for any modification, price change, suspension or discontinuance of the Service.

7. Disclaimer of Warranties

  • The Service is provided “as is”. Bugsnag and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement.
  • Neither Bugsnag nor its suppliers and licensors, makes any warranty that the Service will be error free or that access thereto will be continuous or uninterrupted.
  • You understand that you download from, or otherwise obtain content or services through, the Service at your own discretion and risk.

8. Limitation of Liability

In no event will Bugsnag, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Bugsnag under this Agreement during the twelve (12) month period prior to the cause of action. Bugsnag shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

9. General Representation and Warranty

You represent and warrant that (i) your use of the Service will be in strict accordance with the Bugsnag Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

10. Indemnification

You agree to indemnify and hold harmless Bugsnag, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to your violation of this Agreement.